Shipping & Returns


Retail prices are in Australian dollars and include Goods and Services Tax (“GST”).


We currently offer free shipping on all orders of $80 and more and flat rate shipping of $9.95 for all orders under $80.

We aim to dispatch all orders within 5 business days from time of purchase.

*At this time we only ship within Australia.



We do not offer refunds or exchange for change of mind

Where products are found to be faulty, we will offer an exchange or store credit to the value of price paid at the time of purchase excluding shipping costs and within 10 days from date of purchase. We will need proof of fault such as photographs, and request that you email us prior to sending goods back in order to receive approval. Once approval for exchange or credit has been given, the customer is responsible for all costs incurred to return items to Busy Bags AU.  We suggest using a trackable mode of delivery as we will not be held responsible for lost or misplaced parcels during transit.

We will only offer exchange or credit for faulty items not faulty packaging. 



We are unable to cancel or make any changes to an order (including delivery address, change to colours and sizes, or removing items) after an order is placed. Please ensure all details provided are full and correct at the time of order placement.